We’re Here to Help!
Got a question, need a hand, or just want to say hello? We’d love to hear from you! Our team is ready to assist with anything you need — whether it’s tracking your order, finding the perfect gift, or listening to your feedback. Reach out using one of the contact methods below and we’ll get back to you as soon as possible. Let’s chat!
Customers with Optusnet Email Addresses
If you have a registered optusnet.com.au email address with us, you may not receive our emails including updates to your order, due to changes at Optus. We recommend contacting your email service provider to resolve this issue.
To change the email on your account, you can call our team on 13 69 37 to update your myer.com.au and MYER one account details.
Or, if you just want to track your order, head to the Myer Track My Order.
Myer Concierge
Our Myer Concierge is a Virtual Assistant, available 24/7 to answer questions and help with order tracking and returns. Select the black chat icon on the bottom left of your screen and the Concierge will pop-up to help you now.
Myer Experience Centre
Need to speak to a person? Our friendly Customer Experience team is just a call away at 13MYER (13 69 37). Whether you have questions or need support, we’re here to help! Reach us during AEST hours: Mon-Fri 9AM-6PM, and Sat-Sun 10AM-5PM.
